Policies Information

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At Lux shades, our policy is simple: We're not happy if you are not happy. As a result, we guarantee that no reasonable request is denied. We are committed to long-term partnerships with the interior design professionals we serve throughout the country.

Privacy Policy: We do not sell your information and we do not spam.

    Custom & Customer's Own Material Orders:

    • There is NO MINIMUM ORDER requirement.
    • A 100% non-refundable deposit is charged on all custom orders when order is confirmed.
    • We do not ship COD.
    • We will drop-ship to your client for no extra charge.
    • Shipping charges include packaging, handling, and insurance.
    • All shades are individually wrapped in clear Mylar before shipment.
    • No order will be processed without written confirmation. All orders are to be submitted on company PO, the Lux Custom Order Form via the website, fax or email.
    • Once a custom or COM order is in production, cancellations will not be permitted.
    • Changes to orders already in production will increase the lead time.
    • If a customer is not satisfied with his/her completed order and the order DOES NOT adhere to the signed Lux Custom Lampshades Order Form, Lux is fully responsible for reprocessing the order at no additional charge.
    • However, if a customer is not satisfied with his/her completed order, but the order DOES adhere to the signed Lux Custom Order Form, the customer assumes all financial responsibility.

    Pain Free Return/Exchange Policy:

    Referrals within the interior design community are an important part of our business. Trust that if you are not satisfied with your purchase we will take it back. Please follow the simple steps outlined below.

    • Email us for a return slip form or print it here.  Complete the return slip form and fax to 704.376.6213 or email to info@luxlampshades.
    • If the item you're returning is flawed/damaged or was incorrectly shipped to you, we will email you a prepaid shipping label from FedEx that you can print out and attach to the box. For all other returns, shipping is not prepaid.
    • Include the return slip in the original package with the return item(s).
    • Call 1-800-GoFEDEX to schedule a pick up or drop off at any FedEx/Kinkos.

    Quick-ship items may be returned or exchanged for any reason within 21 days for a full refund, provided the item is returned properly and not unwrapped or damaged in any way. After 21 days, there are no refunds. We cannot refund or take back any custom orders.

    Damaged Goods:

    • We stand behind our products and want you to be a repeat customer. If defective items are due to poor craftsmanship we will replace immediately, free of charge.
    • If your order is damaged in transit, please DO NOT refuse the delivery. Our shades are packaged very well and can survive a surprising amount of carton damage. Upon inspection, if the goods are damaged please follow the simple steps outlined above and write DAMAGED on the return slip.  Please email us with a picture of the damaged shade/box so we can track the return, file the proper claim paperwork, send you a replacement right away, and keep you as a valued customer.
    • Please keep any packaging in case a claim has to be filed.
    • Slight imperfections in our fabrics and materials due to changes in dye lots may occur and are not to be construed as damages. Know that we do our very best to ensure consistency.

    Backorders:

    Unless otherwise notified, we will ship all backorders when goods become available. Partial shipments will be invoiced separately.

    Terms & Conditions:

    Only qualified and approved wholesale accounts will have NET 30 terms. Custom orders are charged in full when confirmed and quick-ship orders will be charged when items are shipped. If paying by check then payment is due in advance of any shipment.